Being the manager or owner of a Buy Here – Pay Here dealership brings a lot of responsibilities with the job. Not only do you need to manage your employees to get the most production out of them, you also need to manage your customers to keep delinquency in check and cash flowing. You must manage your inventory, manage your expenses and manage your regulatory compliance. To be an effective
Acquiring quality inventory for your Buy Here – Pay Here or Lease Here – Pay Here dealership will be one of your most difficult tasks as an owner. Make no mistake about it, it can be easy to buy cars to fill up your lot but getting quality vehicles that will sell quickly and run the length of the loan or lease requires patience and organization. Here are a few
It always comes as a surprise to a dealer when they discover that an employee has stolen from them. And yet, when we ask what they do to monitor their employees and try to deter internal theft, we always get the “deer in the headlights” look. It happened again this past week. One of our client dealers couldn’t figure out why his profits were basically non-existent and he asked for
The Consumer Financial Protection Bureau released two bulletins last week that may affect your Buy Here – Pay Here dealership and the way you collect your money. Debt collection is one of the most active areas at the CFPB right now. As of July 10, 2013, they are now accepting complaints from consumers regarding debt collection. They have also published a series of 5 letters that consumers are encouraged to
The debate on whether to post prices on vehicles has raged almost since Buy Here – Pay Here was invented. The number of dealers who actually post prices seems to ebb and flow like the tide based on the current status of that debate. In today’s business climate of increased transparency and ever-increasing regulatory scrutiny, the debate is again in full swing. Most dealers who argue against posting prices on
by Steve Toporoff June 12, 2013 – 11:01am Are you a creditor? Are you covered by the Red Flags Rule, a regulation designed to help businesses spot the signs — or “red flags” — of identity theft? Do you know how to tell? While everyone should secure any personal information they maintain about their customers, the Red Flags Rule goes a step further by requiring businesses and organizations covered by the regulation to be
It’s all to do with the training: you can do a lot if you’re properly trained. Queen Elizabeth II Car dealers have been hearing that training their staffs is important for years now, including Buy Here – Pay Here dealers. As true as that has always been, it may never has been as important as it is today. Let’s take a look at three reasons that training your employees is
Buy Here – Pay Here operators across the country have been debating over the last few years whether to embrace the latest innovations in technology or to stick with the traditional way of operating their businesses. It has been almost 15 years since the first payment protection devices hit the market. Since then, new technologies that can be adapted to BHPH seem to appear almost weekly. There is GPS, auto
There is currently a post running on AutoDealerPeople.com titled, “What Vehicle are on Your Do Not Buy List?”. We all know that one of the most important questions in the purchase of any one vehicle for inventory is, will it “run the note?” Every dealer also knows that some vehicles experience more issues than others. Do you keep a Do Not Buy List for your BHPH dealership? If you don’t, you should!
As I said in the first part of this series here, properly designed promotions are more fun than advertising. Promotions should involve your employees, your customers, friends, family, neighbors, etc. All promotions should be done in a festive atmosphere. Plan the promotions so that as many customers as possible are included. Try to avoid promotions that have just one winner. It is very difficult to get people excited about one grand
