Tag car dealership

There is an old saying, “You never get a second chance to make a first impression”. Your potential customer’s first impression of your BHPH dealership is based on how you merchandise your lot. What do they think when they drive by the lot? Is it appealing? Does a perspective customer want to stop and shop? Whenever a customer looks at your lot, he forms an impression. Impressions cannot be stopped,

Compliance with existing and new laws and regulations may be one of the most important and difficult tasks facing BHPH and all auto dealers today. New regulations are appearing regularly and enforcement of existing regulations continues to expand. Now is definitely not the time to stick your head in the sand and hope these developments will just go away. You’ve probably seen the news from over the weekend that Governor

An important aspect of establishing goals, creating plans for reaching those goals and managing your time so you can achieve those goals is thinking about your personal philosophy. Whether you are a new car dealer, an independent retail dealer, a dealer controlled financing dealer or unrelated to the car business at all, our personal philosophy stears our actions as we plan, implement and, hopefully, achieve our goals. One of the

From the FTC Business Center Blog By Lesley Fair December 4, 2012 – 4:01pm The wheels are turning on proposed updates to the FTC’s Used Car Rule.  Formally known as the Used Motor Vehicle Trade Regulation Rule (although only its Mother calls it that), the Rule has been in effect since 1985.  It requires car dealers to display a window sticker, called a Buyers Guide, on used cars they offer

We are pleased to post this article written by Leslie Fair from the Federal Trade Commission Business Center Blog By Lesley Fair November 16, 2012 – 11:32am Every business generates paper destined for the circular file.  But if documents contain sensitive information, don’t toss them out in a way that could invite unauthorized access.  According to the FTC’s lawsuit against PLS Financial Services, PLS Group, and The Payday Loan Store of Illinois,

Good Morning, ABC Motors. How can I help you?    I saw an ’02 Malibu on your lot yesterday. How much is it? I’m sorry, we already sold that car.    Uh, OK. Thanks. Goodbye. How many sales calls at your dealership sound like this one?  More than you think according to numerous studies. A  J. D. Powers study of inbound sales calls to auto dealerships found that: Only 11%

Improvement is a universal theme. We all want to be better… to do better. We want our business to improve and we want our personal lives to improve. The question becomes, “How do I make that happen?” 1. Plan The first step along the path to improvement is to plan. Decide where you or your business needs to improve. Set goals you want to reach to indicate you have achieved

I’d like to share a guest blog this week written by my friend, Jim Radogna. Jim is the President of Dealer Compliance Consultants, Inc. Before founding Dealer Compliance Consultants, Jim developed a strong background in dealership operations, having spent over 15 years in dealership management. His experience includes working in diversified roles including sales manager, F&I director, general manager, and training director. In addition, he served as compliance officer for a large