A month or so ago, I wrote a blog about accepting credit and debit cards for payments at BHPH dealerships. The response to that blog has been overwhelming. I am grateful for the comments, calls and emails I have received. The questions I have been asked have been very good ones and, since I’m sure there are other readers who share those questions, I have decided to respond to them here. The
In the most basic terms, there is nothing in the world so completely useless and so utterly frustrating as a computer or software system that doesn’t work. Computer or software downtime leads to increased overhead costs, lost productivity, lost customer satisfaction and sometimes even lost revenues. The quality of the technical support provided by your software companies can minimize the frustration and lost productivity when you do have problems, and you
I just got off the telephone with a dealer who was complaining he hadn’t been able to buy a single unit at the auction today. He claimed every car he wanted went for over $3500 and, with a cash in deal policy of $2500, average reconditioning expenses of just about $700 and average customer down of just under $800, he just couldn’t make $3500 cost vehicles fit his business model.