How much should you tell a potential customer about the condition of a vehicle in your inventory? You sell your vehicles As-Is and try to make sure the customer understands what this means. How much disclosure makes sense and where should you draw the line between being totally honest and doing what is best for your business? First, let’s look at the legal requirements that pertain to this question. Some
How much should you tell a potential customer about the condition of a vehicle in your inventory? You sell your vehicles As-Is and try to make sure the customer understands what this means. How much disclosure makes sense and where should you draw the line between being totally honest and doing what is best for your business? First, let’s look at the legal requirements that pertain to this question. Some
Your employees are often the first point of contact your prospective customers will have with your Buy Here Pay Here or Lease Here Pay Here dealership. It is important that the impression created during that initial contact is a positive one. Customers and potential customers must be greeted promptly and in a friendly and courteous manner. Your employees are the most visible representatives of your dealership and are primarily responsible
There is currently a post running on AutoDealerPeople.com titled, “What Vehicle are on Your Do Not Buy List?”. We all know that one of the most important questions in the purchase of any one vehicle for inventory is, will it “run the note?” Every dealer also knows that some vehicles experience more issues than others. Do you keep a Do Not Buy List for your BHPH dealership? If you don’t, you should!
1. The Buy Here Pay Here business isn’t the car business, it’s the finance business. Sure, you sell cars as a part of the BHPH business but what you actually are selling is your financing program. The car just happens to be what the proceeds of that financing are used to purchase. In the car business, the higher gross profit the better, profit is realized either at the time of
I usually keep these blog postings pretty non-commercial. I try to make them on industry related topics and as informative as possible. I decided to make this one a little different in light of our recently announced Business Builder Pricing. We get inquiries from dealers looking to enter the Buy Here – Pay Here or Lease Here – Pay Here business frequently. As the cost of wholesale inventory has risen
In the most basic terms, there is nothing in the world so completely useless and so utterly frustrating as a computer or software system that doesn’t work. Computer or software downtime leads to increased overhead costs, lost productivity, lost customer satisfaction and sometimes even lost revenues. The quality of the technical support provided by your software companies can minimize the frustration and lost productivity when you do have problems, and you
Buying software for your BHPH or LHPH dealership can be a confusing proposition. You know how you want your dealership to work but finding the right software to make that happen is never easy. Constellation is please to announce the release of our new BHPH / LHPH Software Buying Guide. This 12-page guide explains the features you need to consider when evaluating your current software or software you are considering for
The time has come for you to buy new software for your dealership. You are ready to start the research process but before you begin, whether you run a Buy Here Pay Here or Lease Here – Pay Here dealership, you need to know these 5 things to make sure you purchase the right dealership management software to meet your needs: 1. Existing Technology Knowing your existing technology will enable you to know whether the
